Injecting Empathy and Creative Marketing in the Era of Big Data Marketing

Injecting Empathy and Creative Marketing in the Era of Big Data Marketing

Advances in technology in the last two decades have changed the way people consume content and interact with brands. The increasing pervasiveness of the Internet from tops of desks to palms of hands has given birth to a generation locked onto their screens, creating an opportunity for marketers to communicate to consumers pretty much wherever and whenever they want.

This revolution in the way people interact with companies has not only created prime real estate for ad content, but also a funnel for marketing analytics and insight previously unheard of in any industry.

At the same time, consumers have evolved into a post-demographic economy where the volume and ubiquity of information available online democratized content, allowing people to be in full control of their consumption habits. Social media has also created a more personal connection between brand and consumer, allowing people to have a more direct role in shaping a brand’s marketing strategy.

Are we using Big Data for marketing properly?

In the pressure to scale faster and cope with the growing sophistication of consumers, there is a temptation to simply replicate past successes, creating slightly different versions of previous efforts.

Digital and social media analytics have provided marketing professionals unparalleled insight into the consumer from basic demographic info to niches and online activity patterns.

This new treasure trove of information has essentially given brands the power to better adjust their marketing strategies based on current trends and user behavior, allowing them to resonate better with current audiences and prospects.

Streaming service Netflix even went further and used big data to help them make creative decisions. By measuring interest heat maps of users towards the platform’s content offerings, Netflix is able to predict the makings of a hit show or film—at least in theory.

 

However, in doing so, Netflix effectively follows a formula to success, diluting content and homogenizing the experience in the process.

This is the pattern seen across different industries. In the pressure to scale faster and cope with the growing sophistication of consumers, there is a temptation to simply replicate past successes, creating slightly different versions of previous efforts.

 

The elusive viral campaign

Since the advent of YouTube, brands have been trying to crack the code of what exactly makes content viral.

Pressured to create content with millions of people in organic reach, brands have tried to create a formula based on previous viral content from other brands in the hopes that their content would experience the same virality. But lightning rarely ever hits the same place twice.

By constantly putting out different versions of the same thing, people’s social media feeds are now bombarded by brands with identical aesthetics, witty tonality and gimmicks. The growingly communication-literate consumer becomes fatigued and desensitized because everything feels overdone.

For example, memes are a quick way of pushing out engaging content that resonates with people through humor. In the pursuit of relevance, most brands have attempted to make memes a part of their social media campaigns. However, there are times when companies are so pressured to follow suit that they miss the essence of a meme.

Even big brands are not immune to this. See the example below (with a similar post from Chrissy Teigen for comparison) of FritoLay’s Ruffles which posted a meme using a still from the animated series Arthur. It was poorly received by Ruffles’ Twitter followers due to the lack of originality or creativity behind the post.

On Instagram, it is even harder to set a brand apart in terms of aesthetics. When creating a feed strategy brands base it off of current visual trends and popular culture. And due to this, many companies have the same pegs when they design their feeds. While there is nothing wrong with having the same, visually pleasing aesthetic, it has become a challenge for consumers to set one brand apart from the other.

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