The Digital Dilemma: Why Government Services Must Evolve
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The Digital Dilemma: Why Government Services Must Evolve tackles a question most Filipinos have asked, probably while waiting in yet another long line: Why haven’t our government services caught up with the digital age?
Every administration promises digital transformation, yet little seems to change. This book emphasizes the outdated systems, red tape, and knowledge gaps that hold public services back—and, more importantly, offers a roadmap for digitalization.
This isn’t just another tech manual. Through local stories and hands-on solutions, The Digital Dilemma explores the unique obstacles our government faces in rolling out digital tools—may it be digital literacy, infrastructure struggles, and the endless bureaucratic loops we know too well. Whether you're a policymaker, public servant, or simply a citizen who has felt the impact of inefficiencies, The Digital Dilemma makes the case that we can build a digital public service that truly serves.
Shipping
Shipping
For any rush orders, we can ship via courier at the buyer's cost. Please email us at hello@bookshelf for special arrangements.
Metro Manila
- We process orders within 1 day of receipt, and ship from Makati, Metro Manila via Gogo Express. Orders are usually received within three days.
- The delivery fee for all orders within Metro Manila is P80.
Outside Metro Manila
- We process orders within 1 day of receipt, and ship from Makati, Metro Manila via Gogo Express. Orders are usually received within five to seven days.
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The delivery fee are as follows:
Luzon (Outside Metro Manila): P140
Visayas: P160
Mindanao: P180
International
- We process orders within 1 day of receipt, and ship from Makati, Manila via UPS, LBC, or DHL. Orders are usually received within five to seven days.
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The delivery fee are as follows:
Singapore and Hong Kong: P1,500
USA and Canada: P2,400 - For all other locations, please send us an email at hello@bookshelf.com with the book title and shipping destination so we can give you the shipping rates.
Returns and exchanges
Returns and exchanges
First, if you are considering a return or an exchange, you ordered a book from us. We would like to extend you a “thank you!” Nothing makes us happier than seeing more people read great books in the Philippines, and we will do everything in our power to give you the best customer care possible.
If you have any issues with your book or books within the first thirty days (for any reason!), please drop us a line at hello@bookshelf.com. We will take care of you. That’s why it’s called customer care, right? If an exchange for the same item you purchased is not possible, we will offer you store credit. If you do not prefer store credit, we can also issue you a full refund, the processing of which will depend on your payment provider. Long story short: We will stop at nothing to make you happy. The world needs more happy readers!
